Returns & Replacements

At Biopurus, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

You may return unwanted items within 14 days of receiving your order, provided that:

• The product is unopened and unused
• The product remains in its original packaging
• The item is in a fully resalable condition

To arrange a return, please contact our customer support team before sending any items back.

Faulty or Damaged Goods

If you receive a faulty, damaged, or incorrect item, please notify us within 30 days of receipt.

For goods that have been damaged during transit, we ask that you contact us within 24 hours of delivery and provide photographs showing the damage wherever possible.

If external damage is visible upon delivery, please note this when signing for the parcel by marking it:

"Received damaged" or "Checked and found damaged"

This helps us process claims with the courier more efficiently.

Refund Process

Once your returned item has been received and inspected, we will notify you by email.

If your return is approved:

• Your refund will be processed to the original payment method used for the purchase.
• Refunds are typically issued within several working days, depending on your payment provider.
• Refunds cannot be issued until the returned goods have been received and inspected.

Return Deadlines

To qualify for a refund or replacement:

• Unwanted items must be reported within 14 days of delivery
• Faulty or damaged items must be reported within 30 days of delivery

Items reported outside these periods may not be eligible for a refund or replacement.

Return Shipping Costs

Unless the item is faulty, damaged, or sent incorrectly, customers are responsible for the cost of returning goods.

Original shipping charges are non-refundable unless the return is due to our error or a confirmed product fault.

Return Address

Please contact us before returning any item so that we can provide the correct return instructions and return reference number.

Returns should be sent to:

Biopurus Ltd
Huboo Returns
Unit 2 More Plus Central Park
Hudson Avenue
Severn Beach
BS35 4EL
United Kingdom

Please include your order number or return reference inside the parcel.

Need Assistance?

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team:

info@biopurus.co.uk
+44 (0) 1202 985177

We will be happy to assist you.

For your protection, we recommend using a tracked delivery service when returning goods to us, as we cannot be responsible for items lost during transit.