Terms & Conditions

Overview

Welcome to Biopurus Ltd.

These Terms & Conditions govern your use of our website and the purchase of products from Biopurus Ltd. By accessing our website or placing an order, you agree to be bound by these terms.

Company Information

Biopurus Ltd
44 Tower Road, Bournemouth, BH1 4LB, 
United Kingdom

Company Registration Number: 09764525
VAT Number: GB236921108

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be published on this page and will take effect immediately upon publication.

Orders & Acceptance

By placing an order through our website, you confirm that the information provided is accurate and complete.

Once your order has been placed, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance of the order. Acceptance occurs when your order has been dispatched.

We reserve the right to refuse or cancel an order where necessary, including cases involving pricing errors, stock availability issues, or suspected fraudulent activity.

Deliveries

We ship both within the United Kingdom and internationally.

Shipping destinations, delivery options, and applicable postage charges will be displayed during checkout. Delivery costs are calculated based on destination, parcel weight, and package dimensions.

Orders placed Monday to Friday are typically processed within 24 hours, with dispatch usually taking place on the next working day.

Estimated delivery times vary by destination and are generally between 3–10 working days for international orders.

While we make every effort to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. If a significant delay arises, we will notify you and provide updated delivery information.

Payments

We accept secure online payments through trusted payment providers, including:

• Stripe
• PayPal
• Amazon Pay
• Major debit and credit cards

For international customers, prices may be automatically converted into your local currency depending on your payment provider.

All transactions are processed using secure encrypted payment technology.

Pricing

We make every reasonable effort to ensure that all prices displayed on our website are accurate and up to date.

In the unlikely event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. Customers will be notified before any action is taken.

Damaged Goods

If your order arrives damaged, please contact us within 3 days of delivery.

When contacting us, please provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged item(s)

Depending on the circumstances, we may offer a replacement, refund, or other suitable resolution.

Returns & Refunds

Customer satisfaction is important to us.

You may return unwanted products within 14 days of receipt, provided that:

• The product remains unopened and unused
• The original packaging is intact
• The product is in a resaleable condition

Faulty or damaged products may be returned within 30 days of receipt.

Once the returned goods have been received and inspected, an appropriate refund will be processed.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

Limitation of Liability

To the fullest extent permitted by law, Biopurus Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Nothing within these Terms & Conditions excludes liability where such exclusion is prohibited by applicable law.

Intellectual Property & Copyright

All content published on this website, including but not limited to:

• Text
• Images
• Product descriptions
• Logos
• Graphics
• Website design

remains the property of Biopurus Ltd unless otherwise stated.

Content may be downloaded or printed for personal, non-commercial use only.

No content from this website may be copied, reproduced, distributed, or commercially exploited without prior written permission from Biopurus Ltd.

Website Availability

We strive to ensure that our website remains available and operates smoothly at all times. However, we cannot guarantee uninterrupted access and accept no liability for temporary outages, maintenance periods, or technical issues beyond our control.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@biopurus.co.uk
Telephone: +44 (0) 1202 985177